Privacy Policy

Privacy, in plain language

When you contact Brawnd, browse this website or use a feature such as the project form or chat, some information may be collected so we can respond, operate the site and improve the experience. We only want information that is useful for those purposes, and we do not sell personal information.

Information we may collect

The information we receive depends on how you use the site. It may include:

• Contact details, such as your name, email address, phone number or business name when you choose to provide them.
• Project information, including what you want to build or improve, your goals, budget, timeline and anything else you include in an enquiry.
• Messages and conversations sent through forms, email or chat features.
• Technical and usage information, such as IP address, browser type, device information, pages viewed, approximate location derived from an IP address and basic diagnostic information.
• Cookie and similar technology data where those technologies are used. Our Cookie Policy explains this in more detail.

How we use information

We may use personal information to:

• reply to enquiries and understand what a prospective client needs;
• prepare proposals, discuss projects and provide services that have been requested;
• operate, secure, troubleshoot and improve brawnd.com;
• understand how the website is used and which parts are useful;
• prevent abuse, fraud or security incidents; and
• meet legal, accounting or regulatory obligations where they apply.

Our reasons for processing information

Where data-protection law requires a legal basis, the basis will depend on the situation. It may be your consent, steps taken at your request before entering a contract, performance of a contract, our legitimate interests in running and improving Brawnd, or a legal obligation. Where processing relies on consent, you can withdraw that consent for future processing.

Who may receive information

We may use trusted service providers to help run the website and our business, for example hosting, forms, email, analytics, security, chat or professional advisers. They should only receive the information reasonably needed for the service they provide and may have their own privacy terms.

We may also disclose information where required by law, to protect legal rights or safety, or in connection with a genuine business reorganisation. We do not sell personal information for money.

International processing

Brawnd works across borders and some technology providers may process information in countries different from yours. Where applicable law requires safeguards for an international transfer, we will rely on an appropriate lawful mechanism or on the safeguards provided by the relevant service provider.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, to maintain appropriate business records, resolve disputes, enforce agreements or meet legal obligations. Different categories of information can therefore have different retention periods.

Your choices and rights

Depending on where you live, you may have rights to ask for access to your personal information, correction, deletion, restriction, portability or an objection to certain processing. You may also have the right to withdraw consent and to complain to the data-protection authority in your country.

To make a privacy request, use the contact form on brawnd.com and clearly state that your message is about privacy. We may need to verify your identity before acting on some requests.

Security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, alteration, loss or misuse. No website, network or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

Children

Brawnd’s website and services are aimed at businesses and adults. We do not knowingly seek personal information from children. If you believe a child has provided personal information to us inappropriately, please contact us so we can review it.

Changes to this policy

We may update this Privacy Policy when the website, our tools or applicable requirements change. The date at the top of this page shows when this version was last updated. Material changes will be reflected here.

Contact

If you have a question about privacy or how Brawnd handles personal information, contact us through the website and we will respond as reasonably practicable.